⚖️ Dispute Policy & Guidelines

At Cheap O Planner, we act strictly as an independent third-party agent to facilitate travel bookings between you (the Customer) and various independent service providers, including airlines, hotels, car rental agencies, and tour operators (the Travel Suppliers).

Because your travel contract is ultimately held directly with the respective Travel Supplier, disputes arising from cancellations, delays, service quality, or scheduling must be resolved according to these guidelines.

1. Scope of Responsibility

  • Agency Role: Cheap O Planner acts only as an intermediary. We are responsible for accurately processing your booking transaction and issuing confirmation vouchers.

  • Supplier Liability: We do not own, manage, operate, or control any airlines, hotels, or transport services. We are not liable for injury, damage, loss, accident, delay, or irregularities caused by any Supplier's acts or defaults.

  • Supplier Policies: All bookings are strictly subject to the specific terms, conditions, and dispute frameworks of the chosen Travel Supplier.

2. Internal Dispute Resolution Process

Before initiating a formal chargeback or legal proceeding, you agree to submit your grievance through our internal resolution system. This allows us to advocate on your behalf with the Travel Supplier.

Step 1: Formal Notification

  • Submit a written dispute claim via email to reservationdesk@cheapotravelplanner.com within 14 business days of your trip completion or booking cancellation.

  • Your submission must include your Booking ID, full passenger names, and all supporting evidence (e.g., flight cancellation notices, hotel receipts, or written communication from the supplier).

Step 2: Investigation & Supplier Mediation

  • Our dedicated team will review your transaction logs and contact the respective Travel Supplier within 5 business days of receiving your notice.

  • We will attempt to mediate an amicable resolution (such as a refund or travel credit) based on the Supplier’s formal fare rules and policies.

Step 3: Final Resolution Notice

  • We will issue a formal final decision or a status update regarding the Supplier's response within 30 calendar days.

3. Flight & Airline-Specific Disputes

  • Schedule Changes & Cancellations: Airlines retain the right to alter flight times or cancel routes. Cheap O Planner is not responsible for missed connections or expenses incurred due to airline schedule modifications.

  • Refund Processing Times: If an airline approves a refund, the funds must first be released by the airline to our agency accounts before we can pass them back to your original payment method. This billing cycle can take between 4 to 12 weeks, depending on the airline’s internal infrastructure.

  • Agency Service Fees: Please note that [Your Agency Name] transaction fees, booking fees, and premium support add-ons are non-refundable, as our transactional service is completed upon issuing your booking confirmation.

4. Direct Credit Card Chargebacks

  • Pre-Arbitration Requirement: By booking through our platform, you agree to allow us the mandatory 30-day window to investigate your dispute before filing a chargeback with your credit card company or bank.

  • Documentation Sharing: In the event of an unnotified chargeback, [Your Agency Name] reserves the right to submit our complete transactional logs, IP tracking verification, signed authorization forms, and the Supplier's terms of service to your financial institution to dispute the claim.

  • Account Suspension: Fraudulent chargebacks or chargebacks initiated without first attempting our Internal Dispute Resolution Process will result in the immediate blacklisting of the customer's account and the cancellation of any other active upcoming bookings.

5. Contact Information

For any legal inquiries, formal notices, or urgent dispute escalations, please contact our compliance desk: